Return & Exchange Policy

Return Period

  • Within 30 days of delivery for action cameras and riding glasses; 15 days for bicycles (due to assembly complexity).

  • Items must be unused, in original packaging, with all accessories, and in resalable condition. Apparel (e.g., cycling jerseys) is non‑returnable once opened.

Return Process

  1. Contact our support team to obtain a Return Merchandise Authorization (RMA) number.

  2. Ship the item with the original invoice and RMA number to our designated return address (shipping costs borne by the buyer, except for quality issues).

  3. After inspection, we will process refunds or exchanges within 7 business days.

Refund Method

  • Refunded to the original payment method (no processing fee). If paid by gift card, the refund will be issued as store credit.

Exchange Policy

  • For size mismatches, defects, or wrong items, you may request an exchange for the same model or equivalent value.

  • We cover return shipping for exchanges (within the same country/region).

Warranty Coverage

  • Action cameras: 12 months against non‑human‑induced defects (battery: 6 months).

  • Smart riding glasses: 12 months for electronic components; lens scratches are not covered.

  • Bicycles: 5 years for the frame, 1 year for components (wear‑and‑tear parts like brake pads and tires excluded).

  • Warranty requires proof of purchase. Damage from drops, water, or misuse is not covered.

Special Cases

  • Customised/personalised items (e.g., engraved products) are non‑returnable.

  • Discounted/clearance items may be final sale – check the product page for details.